We are looking for a Client Services Manager who will actively engage and manage our partners’ implementations and the day-to-day operations to drive successful solutions and broaden our relationships with them. If you are passionate about customer experiences, driving improvements, and rolling up your sleeves to build customer solutions, you may be just who we’re looking for.
Duties & Responsibilities
Lead and quality check customer implementations.
Engage with clients to understand their environments (both through research and dialog), know our services and capabilities, and determine mutually beneficial opportunities to make our platform a success.
Work closely with VenueNext’s Engineering and Sales teams to onboard customers.
Manage on-going customer relationships and client expectations to drive exceptional results and ensure customer success.
Transparent communication (speak and listen) of both good and bad with customers, think on your feet, and align interests to establish and maintain credibility with clients.
Proactively identify and lead team process improvements.
Client satisfaction is heavily based on our operations team and day-to-day execution. Your ability to build trust internally will impact the results you deliver.
Do the little things really well to inspire confidence and trust.
Take initiative and accountability for own success while knowing when to ask for help.
Clearly communicates clients' goals and represent their interests to internal teams.
Support in training, documentation and updates to our platform as needed.
We are an entrepreneurial and fast-growing company. You need to create value-based relationships that allow our services to shine. You need to deliver.
6+ years of enterprise software or SaaS account management experience with a demonstrated track record of success
Outstanding communication skills with everyone from end users to C-level executives
A strong desire to learn in a rapidly growing and dynamic startup environment
Passionate about customer success and making life simpler with technology
Competitive compensation package including salary, equity, medical, dental, vision benefits and 401K.
To apply, please send your resumé to firstname.lastname@example.org