VENUENEXT JOINS EPIC’S APP ORCHARD TO GIVE HOSPITALS AND HEALTH SYSTEMS A BETTER MOBILE EXPERIENCE THAT BUILDS BRAND LOYALTY WITH PATIENTS

VENUENEXT JOINS EPIC’S APP ORCHARD TO GIVE HOSPITALS AND HEALTH SYSTEMS A BETTER MOBILE EXPERIENCE THAT BUILDS BRAND LOYALTY WITH PATIENTS

The good news keeps on comin’ for VenueNext as we expand more broadly into healthcare! We’re excited to announce that the VenueNext mobile platform is now available in Epic’s App Orchard, the health community’s app store for developers.

Our participation in the Epic App Orchard marketplace gives developers and Epic customers an all-in-one mobile solution which includes integration with Epic MyChart. VenueNext’s integration with the MyChart SDK provides customers a ready-made platform where they can incorporate other licensed third party applications like searching for a doctor, scheduling a visit, and telemedicine applications. An example of the power of VenueNext and MyChart - since deploying the VenueNext mobile platform, our premier healthcare customer, Saint Luke’s Health System, has increased mobile adoption of MyChart among its patients by 46 percent.

The VenueNext for Healthcare App

With the VenueNext mobile platform, hospitals can create a single digital front door for patients and guests to make their visit more convenient, improve customer service and build brand loyalty. By consolidating disparate health service applications, our platform provides a unified, simplified guest experience so health systems can focus on the evolving needs of their patients, guests and staff. Highlights from the app:

●      Patients can log into a fully integrated, native version of MyChart to manage their health records, check labs, make appointments, communicate with their care team, and pay bills.

●      "Couch-to-care" directions ensure patients make it to visits on time with no fear of getting lost. Driving directions help patients find the right parking lot, and blue-dot wayfinding expertly navigates them through the hospital to the department, lab or office. Mass transit directions and rideshare integration is also available to ease the transportation challenge. 

●      Mobile food ordering and delivery adds convenience for those that may have multiple visits scheduled throughout the day or may be waiting for a loved one.

●      Licensed third party applications like searching for a doctor, visit scheduling and telemedicine applications can also be incorporated.

●      Works with Epic 2017 and Epic 2018.

Organizations can access the VenueNext Your Health System app via: https://apporchard.epic.com/Gallery?id=697

More on how our app works for hospitals.

VENUENEXT TO DELIVER A SINGLE “DIGITAL FRONT DOOR” MOBILE EXPERIENCE FOR YALE NEW HAVEN HEALTH PATIENTS AND GUESTS

VENUENEXT TO DELIVER A SINGLE “DIGITAL FRONT DOOR” MOBILE EXPERIENCE FOR YALE NEW HAVEN HEALTH PATIENTS AND GUESTS

In October, we announced that our premier healthcare customer, Saint Luke’s Health System, successfully rolled out its new VenueNext-powered mobile app across its campuses and has seen some impressive early results.

 

This week, VenueNext continued our expansion into the healthcare industry with new customer Yale New Haven Health, the primary teaching hospital for the Yale School of Medicine. In an effort to improve overall patient access to its services, Lisa Stump, CIO of Yale New Haven Health, was tasked with “creating a single digital front door, aligning our web presence, and creating a single-access patient resource center.” 

Yale New Haven selected VenueNext to consolidate its multiple mobile apps into a new, all-in-one app that will be deployed across all of its hospitals and ambulatory locations. Over the coming months, we’ll be working closely with Lisa and her team, as well as our important healthcare partners, to connect Yale New Haven patients and visitors to health services and information that support their care experience, including:

●      Managing their personal health information through the Epic MyChart* patient portal

●      Enabling online check-in and wait time transparency for affiliated urgent cares through Clockwise.MD by DocuTAP

●      Providing real-time feedback via Humm

What's also impressive is that Yale New Haven is consolidating access to all of its applications to provide patients with the tools they need to become a partner in their care. By entering through this digital front door, patients can choose the tools that work best for them while discovering new ways to interact with their providers. According to Lisa: “the Medicare population is going to be very different from millennials. We are trying to create as much flexibility as we can.”

We’re grateful for the opportunity to work with Yale New Haven Health to create a more cohesive mobile app experience for its patients to make hospital visits less stressful. And we look forward to providing valuable data insights that can help the hospital improve its patient and guest satisfaction.

Stay tuned for more news coming soon from VenueNext’s healthcare team.

More on how our app works for hospitals.

SAINT LUKE’S HEALTH SYSTEM LAUNCHES ‘MYSAINTLUKES’ MOBILE APP; PUTS PATIENTS, VISITORS AND EMPLOYEES IN THE DRIVER’S SEAT OF THEIR HOSPITAL EXPERIENCE

SAINT LUKE’S HEALTH SYSTEM LAUNCHES ‘MYSAINTLUKES’ MOBILE APP; PUTS PATIENTS, VISITORS AND EMPLOYEES IN THE DRIVER’S SEAT OF THEIR HOSPITAL EXPERIENCE

I’m thrilled to announce that Saint Luke’s Health System, our premier healthcare customer, today launched the new “mySaintLukes” mobile app to connect patients, visitors and employees to the hospital services and information they need, across all 10 Saint Luke’s campus locations plus hundreds of additional ambulatory locations.

Since we announced our partnership with Saint Luke’s earlier this year, we’ve integrated the hospital’s multiple mobile apps into mySaintLukes, a new single application that gives patients, visitors and employees instant access to important information and services, including:

●      Personal health information through the Epic MyChart patient portal

●      Telemedicine services with MDLIVE

●      Centralized access to Saint Luke’s concierge services and billing

●      Real-time online appointment booking via Zocdoc

●      Turn-by-turn in-hospital wayfinding and notifications of special services via BLE-powered Aruba Beacons and the Meridian Location Services Platform from Aruba HPE

●      Coming soon - Localytics in-app messaging, food, beverage and gift shop order ahead, and delivery services to rooms

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Saint Luke’s is at the forefront of the healthcare industry starting to see stronger consumer demand for mobile access to medical records, doctor scheduling, telehealth services, and more. This demand will drive a shift toward connected health technologies, a market projected to hit $117 billion by 2020, and where 86% of clinicians say mobile apps will be central to patient health.

In addition to being a technology-forward hospital, CIO Debe Gash and her Saint Luke’s team had a vision to make visiting their locations as easy and convenient as possible. We’re so glad they adopted a mobile-first environment with VenueNext to make that a reality and put patients, visitors and employees in control of their health care. Saint Luke’s is a shining example for the healthcare industry and is already driving adoption of our technology in this market. We can’t wait to see what’s ahead as we expand further into healthcare.

 

MY SAINT LUKES APP AVAILABLE NOW

VENUENEXT IS EUROPE BOUND – NEW PARTNERSHIP WITH SHARED ACCESS BRINGS CONNECTED VENUE TECHNOLOGY TO ENHANCE EUROPEAN FAN EXPERIENCE

VENUENEXT IS EUROPE BOUND – NEW PARTNERSHIP WITH SHARED ACCESS BRINGS CONNECTED VENUE TECHNOLOGY TO ENHANCE EUROPEAN FAN EXPERIENCE

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Goal!!!

After three years of building momentum across venues, stadiums and hospitals in the U.S., I’m excited to announce that VenueNext is expanding to Europe. We’ve just signed a partnership with Shared Access, an independent owner and operator of shared wireless infrastructure, to bring our game-changing platform to venues across Europe.

After more than a year of looking at the European market, we’ve found the right partner in Shared Access. Beyond developing and installing the VenueNext platform, Shared Access will work with site and venue owners at European stadiums, masts, shopping centers, tunnels, and airports, to invest in the acquisition, design and support of shared wireless communication infrastructures.

From Ian Wright, former Arsenal and English professional football player: “Shared Access and VenueNext will deliver connectivity to fans and clubs that is essential to keeping fans engaged, especially the growing youth market, which improves the overall user experience and also boosts revenues for clubs.”

We look forward to working with Shared Access to enhance the European fan experience, as well as provide valuable data insights for venue owners to increase revenue and improve business efficiencies.

Stay tuned for more news to come out of Europe!

VENUENEXT TEAMS WITH THE NBA’S CHARLOTTE HORNETS FOR A MOBILE-FIRST FAN EXPERIENCE

VENUENEXT TEAMS WITH THE NBA’S CHARLOTTE HORNETS FOR A MOBILE-FIRST FAN EXPERIENCE

We’re thrilled to announce our newest NBA customer, the Charlotte Hornets. Hornets Sports & Entertainment will implement the VenueNext platform and deliver an all new Hornets fan mobile app that will launch at Spectrum Center in October for the 2017 - 2018 season. The new app will truly be an all-in-one mobile experience - Hornets fans will be able to conveniently access ticketing and payments, as well as food, beverage and retail ordering, right from their phones. They can also use the app during or between games as their main source of real-time scoring and stats, as well as team news and social media.

From Hornets Sports & Entertainment’s President & COO Fred Whitfield: “We look forward to introducing our fans to the increased mobile capabilities provided by VenueNext. We are constantly looking for ways to enhance the guest experience at Spectrum Center and the VenueNext platform offers us a significant change in technology. With these upgrades, our visitors can use their phone to not only enter the arena, but also to order and pay for concessions and retail. They don’t even need to bring their wallets.”

While additional features are expected to be added during the season, one perk that Fred and his team are particularly excited to bring to fans by the home opener is mobile ticketing - before the game, fans will be able to use the VenueNext app to purchase tickets and transfer them to others, as well as simply scan their phone to enter the arena on game day. Inside the arena, patrons can spend more time watching the game and less time in concession and merchandise lines.

Fans will also be able to purchase Hornets VIP experiences. Previously limited to groups and select clients, now more fans can be on the court with the team during the national anthem or high-five players as they come out of the tunnel for warmups.

While the experience that VenueNext and the Hornets will bring to fans will be second to none, we also look forward to the benefits for Hornet Sports & Entertainment, including gaining real-time, valuable data insights that can help the organization make more informed operational decisions to both maximize profits across the board and delight fans.

 

VenueNext Signs on the Timberwolves & Lynx NBA Teams to Deliver Fans a World-Class Mobile Experience

VenueNext Signs on the Timberwolves & Lynx NBA Teams to Deliver Fans a World-Class Mobile Experience

We are excited to announce our newest NBA customer, the Minnesota Timberwolves and our first WNBA customer the Minnesota Lynx! The teams will be rolling out the VenueNext platform at Target Center this fall with an all new mobile app experience for fans to make their game day more enjoyable.

The Timberwolves CEO Ethan Casson was formerly with the SF 49er’s management and worked with VenueNext during the inception and debut of the platform at Levi’s Stadium in 2014.  He is very excited to bring the cutting-edge technology to Target Center for fans beginning with the 2017-2018 season. The new unified mobile app experience for both teams at Target Center will connect fans to team content, digital ticketing, arena information and more all in one place.

Timberwolves & Lynx CEO Ethan Casson had this to say about the partnership: “We’re thrilled to partner with VenueNext and look forward to rolling out these new state-of-the-art apps to our fans. With 80 percent of our fanbase entering the arena on game day using a mobile device, we wanted to find a way to better serve those individuals through personalized communication and an amplified fan experience. Having been a part of VenueNext’s inception, it’s exciting for me to continue working with this company and implement their technology for Timberwolves and Lynx fans.”

The teams and VenueNext will look to grow the technology capabilities over time and explore ways to add even more functionality to the apps. They are especially excited for opportunities to provide enhanced services for their most valuable fans, about the data our platform generates and the real-time business insights they can glean during game time and beyond to improve operational strategies and decisions.

Stay tuned for more exciting news coming this summer.

 

Improving the Patient and Guest Experience at Saint Luke’s Health Systems

Improving the Patient and Guest Experience at Saint Luke’s Health Systems

Today, VenueNext achieved a major company milestone and announced our expansion to the healthcare industry with our new customer Saint Luke’s Health Systems. We have always planned to expand beyond sports & entertainment and hospitals are a perfect fit for our technology platform. When visiting a hospital as a patient or guest it is usually under stressful circumstances (even when welcoming a new baby!) and having to figure out where to park, find the right building, get to the correct room, access your health records, find food and beverage, etc. can be very confusing and overwhelming.

Today at Saint Luke’s hospitals and health centers patients and guests have a myriad of mobile apps to help them find their way around the campus, access hospital information, schedule appointments, access their patient portal and other services. But, it is inconvenient for them to have to download multiple apps to connect to all of these services and the experience is taxing which leads to low adoption.

Saint Luke’s came to VenueNext because they wanted an integrated, easy-to-use mobile experience for their patients and guests and they could not find any other vendor that could provide this level of expertise and technology prowess. Over the next couple months VenueNext will work with Saint Luke’s to integrate the hospital’s multiple mobile apps into a new single, easy-to use app that connects patients, employees, and visitors to the hospital services and information they need when visiting a Saint Luke’s location; including managing their health information through the Epic MyChart* patient portal, enabling telehealth services, navigating the hospital, expanding food and beverage ordering and more.

Saint Luke’s Chief Information Officer Debe Gash had this to say about the deal, “At Saint Luke’s we strive to provide our patients, visitors and employees with the best possible experience when visiting our campuses, and we are excited to work with VenueNext to improve upon our current mobile offering.”

We are just as excited to work with Debe and her team to deliver a new and improved mobile app experience at all of their ten locations in and around Kansas City and to have Saint Luke’s be our premier healthcare customer!

Winning With Data

Winning With Data

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Today we are very excited to announce that we have been recognized by industry research leader, Gartner, Inc. and awarded a Gartner Data & Analytics Excellence Award for Best Use of Data in a Product or Service. The awards recognize excellence in data and analytics technology to drive best-in-class initiatives.

This award is in recognition for the amazing results we have delivered for our customers, specifically the San Francisco 49er’s who saw a $2 million dollar revenue gain and the Orlando Magic who increased ticket sales by over $1 million, both team results were from using VenueNext’s technology platform for their first season with us! Our platform provides valuable data insights that help the team engage better with fans and build upon their season ticket holders, as well as increase revenue to the bottom line through data-driven business decisions.

Six winners and 12 finalists were chosen from a pool of 152 submissions across all six categories. While the criteria were different for each category, all submissions were assessed by a team of Gartner analysts, and honorees were selected by benchmarking against world-class performance standards. Gartner looked for submissions with a strong organizational and leadership component, effective use of modern technologies, and most of all clear business outcomes.

We look forward to continue to deliver results for all of our sport and entertainment  customers and our upcoming expansion into the healthcare market to help improve upon  the patient and visitor experience at hospitals.

Improving Safety in Large Public Venues

Improving Safety in Large Public Venues

Feeling safe in public places and large venues is of paramount concern for everyone today. Feeling safe at a venue could be safety from slipping on a wet floor or in a more dire, life-threatening situation.

That’s why we’re excited to announce a partnership with LiveSafe, the world’s leading mobile safety communications platform, to help make venues safer by empowering fans to discretely, and in real time, report intelligence about security and safety issues. LiveSafe’s safety and security solution is in use today at Levi’s Stadium, home of the San Francisco 49er’s, and VenueNext will offer its functionality to all of its customers in 2017.

The new safety feature is seamlessly integrated with the Levi’s Stadium mobile app and allows guests to anonymously report safety concerns, suspicious activity, medical assistance, unattended packages and more to Levi’s Stadium security officials. Users are also able to interact with security officials through two-way communications and send photos, videos and audio to provide specific details.

“The safety and security of every visitor to Levi’s Stadium is the top priority for me and my team whenever we open the building,” said Jim Mercurio, San Francisco 49ers VP of Stadium Operations and General Manager. “It’s imperative that we take every precaution to keep our guests safe and LiveSafe provides another opportunity to empower our guests to report incidents quickly, with privacy and convenience.”

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LiveSafe was launched in 2013 and was borne out of the desire to empower anyone to help keep communities safe. It was founded by Shy Pahlevani, a victim of a violent robbery, and Kristina Anderson, who was injured in the Virginia Tech shooting. The two collaborated and pursued the idea of using crowd sourced intelligence to engage communities to help prevent incidents and improve safety. Having more intelligence inputs makes for faster response and resolutions on security issues before they escalate.

“With this feature, we enable the fans in the venue be the eyes and ears for security,” said John Paul, CEO and founder of VenueNext.  “With LiveSafe, fans can feel confident that they have security officials at their fingertips in case of an emergency.”

The new feature will complement the existing features of the Levi’s Stadium app, which fans already use to enter the stadium with mobile tickets, order in-seat food and beverage delivery, order merchandise express pickup watch instant replays and more.

The new LiveSafe is included in the Levi’s Stadium app that is available in the App Store, and Google Play.  You can find out more about LiveSafe here.

We look forward to working with our customers to roll out LiveSafe functionality at all of the VenueNext-powered stadiums in 2017 and bring peace of mind to fans and guests who visit any of these venues.