Improving the Patient and Guest Experience at Saint Luke’s Health Systems


Today, VenueNext achieved a major company milestone and announced our expansion to the healthcare industry with our new customer Saint Luke’s Health Systems. We have always planned to expand beyond sports & entertainment and hospitals are a perfect fit for our technology platform. When visiting a hospital as a patient or guest it is usually under stressful circumstances (even when welcoming a new baby!) and having to figure out where to park, find the right building, get to the correct room, access your health records, find food and beverage, etc. can be very confusing and overwhelming.

Today at Saint Luke’s hospitals and health centers patients and guests have a myriad of mobile apps to help them find their way around the campus, access hospital information, schedule appointments, access their patient portal and other services. But, it is inconvenient for them to have to download multiple apps to connect to all of these services and the experience is taxing which leads to low adoption.

Saint Luke’s came to VenueNext because they wanted an integrated, easy-to-use mobile experience for their patients and guests and they could not find any other vendor that could provide this level of expertise and technology prowess. Over the next couple months VenueNext will work with Saint Luke’s to integrate the hospital’s multiple mobile apps into a new single, easy-to use app that connects patients, employees, and visitors to the hospital services and information they need when visiting a Saint Luke’s location; including managing their health information through the Epic MyChart* patient portal, enabling telehealth services, navigating the hospital, expanding food and beverage ordering and more.

Saint Luke’s Chief Information Officer Debe Gash had this to say about the deal, “At Saint Luke’s we strive to provide our patients, visitors and employees with the best possible experience when visiting our campuses, and we are excited to work with VenueNext to improve upon our current mobile offering.”

We are just as excited to work with Debe and her team to deliver a new and improved mobile app experience at all of their ten locations in and around Kansas City and to have Saint Luke’s be our premier healthcare customer!