San Francisco, CA or New York, NY

VenueNext, Inc. is a very fast-paced environment focused on quality and customer satisfaction. Skills required for fast resolution are a must. This position requires the ability to work independently as well as within groups. Sensitivity to accuracy, timeliness, and professionalism in all areas of support is required.

The NOC engineer will provide direct support as an important part of VenueNext's Enterprise Network Operations Center. Problems needing resolution include potential issues with Backend services, Mobile clients, Third-party integration partners or on-site Network. This position will enable the employee to gain experience and grow within more senior infrastructure roles within the team.

RESPONSIBILITIES

  • Act as a primary interface to business users for all IT support issues
  • Record and triage incoming client requests and system monitoring alert notifications
  • Perform access management activities and conduct patch/remediation efforts
  • Troubleshoot and resolve software, hardware, security and network issues via defined runbooks, escalate unresolved issues to senior engineers in a timely manner
  • Extend personal capabilities through training, reading and technical project work

REQUIREMENTS

  • Experience with Linux server configuration, administration and monitoring
  • Exposure to AWS and related orchestration tools
  • Exposure to automation for streamlining repetitive tasks for increased efficiency in execution
  • Knowledge of infrastructure and operations cloud-based services (e.g. New Relic, Rollbar, PagerDuty, Slack...)
  • Capable of isolating root cause for issues based on known data flows and service integrations
  • Professional verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience supporting enterprise IT environments
  • Detail-oriented in following procedures and documenting steps taken to resolve issues
  • Recommend procedural changes and able to defend those recommendations logically
  • Self-motivated in acquiring knowledge and skills intended to enhance effectiveness
  • Amenable to working all hours as needed to provide service coverage (NOC operations intended to provide 24/7 support)

2-5 years of directly related experience in:

  • Proficient in at least one programming/scripting language
  • Linux server administration
  • Support and communications troubleshooting
  • Monitoring alert management
  • Customer issue resolution and support

Required education:

  • Technical education (Comp Sci preferred) or equivalent work experience

BENEFITS

Competitive compensation package including salary, flexible hours, equity, medical, dental, vision benefits and 401K.

To apply, please send your resume and cover letter to jobs@venuenext.com