As some of you may know, I’m approaching the age people often start to consider their road to retirement. The idea of slowing down just a little, maybe not working quite so hard or traveling as often becomes more of a priority. And that’s been my reality over the past 6 months – I’ve been evaluating my plan toward enjoying the “golden years” with my family.
For me, it will be more of a gradual move than a sudden one. VenueNext has been extremely near and dear to my heart since its inception in 2013, and I have no intention of saying goodbye anytime soon. More on that in a minute.
Several months ago, the VenueNext board of directors and I started looking for my successor as CEO. This person needed to obviously know their stuff when it comes to both connected venue technology and sports, but who also had a desire to further expand the power of the VenueNext platform to other industries like healthcare, hospitality and beyond, and to other geographies globally. And they had big shoes to fill in terms of their love and commitment to VenueNext customers, partners, and employees.
After months of interviewing some incredibly talented candidates, it turns out we didn’t have to look further than one of our own customers. I’m incredibly excited to announce that today, we have named Anthony Perez, former chief marketing officer for the NBA’s Orlando Magic, as the new CEO of VenueNext.
The Orlando Magic was the first NBA team to implement the VenueNext platform, an initiative Anthony was instrumental in. The Magic have since created one of the best mobile-first personalized experiences in all of sports and can boast dramatic and consistent increases in season ticket holder retention and satisfaction, as well as increased revenues in food & beverage, merchandise and more. Anthony also coined the concept of virtual currency (Magic Money) that has driven 75% of in-app purchases at Amway Center and has led other sports teams to deploy similar programs with VenueNext.
Anthony’s background in finance and sports, including roles across analytics, strategy and CMO in his 10 year tenure at the Magic, and his vision to expand the VenueNext platform beyond sports into other industries, made him an ideal choice for the position. Anthony believes VenueNext has great momentum and is excited to scale and build the next phase of the company:
“I’m incredibly excited to join VenueNext. I’ve worked closely with the VenueNext team over the past 3 years and believe in the vision and the platform that they have built and that the Magic adopted. Beyond great momentum in sports, VenueNext has huge potential to gain a foothold in other verticals as well as to expand internationally. I have a great rapport with the team and I’m honored to build upon their accomplishments.”
As for me – I will take the role of VenueNext’s vice chairman and advisor and will be actively involved in the company’s long-term strategy and customer evangelism. That includes supporting Anthony in our more aggressive expansion in Europe. Anthony’s appointment and my move will both be effective on Monday, July 30th.
It’s been an absolute pleasure and thrill to lead VenueNext for the past 5 years. I’ve never worked with a greater, more dedicated team which is an invaluable attribute to have. I have full confidence in Anthony to take the company to the next level and I’m personally very excited about what’s ahead for VenueNext (and me).
As the healthcare industry sees stronger consumer demand for mobile access to important information and services, investments in patient satisfaction and engagement are becoming more prevalent. VenueNext is working with Yale New Haven Health to integrate the hospital’s multiple mobile apps into a new single app, which will connect consumers, patients and visitors to health system services and information they need to support their care experience. This article examines the challenges that Yale New Haven Health faced, the unique solution it found in VenueNext, and expected results after launch.
VENUENEXT GETS INVESTMENT FROM INTEL® CAPITAL TO CREATE AN IMMERSIVE FAN EXPERIENCE WITH INTEL TRUE VIEW 5K
Great news coming out of the Intel® Capital Summit in Palm Springs today. VenueNext is pleased to announce that we have secured an investment from Intel Capital. As part of the investment and business strategy, the Intel Sports Group and the Intel Retail Solutions Division will work with VenueNext to integrate our technologies to further transform the mobile guest experience at venues and stadiums nationwide.
Intel Sports is delivering the next-generation fan experience by allowing fans to be transported into the venue and view the game from every vantage point. Intel True View innovation includes 5K high resolution cameras and data crunching technology. The cameras capture volumetric data (height, width and depth) using voxels, a 3D pixel. It all uniquely renders spectacular 3D replays and creates a multi-perspective view of key moments of the game.
VenueNext’s connected venue mobile platform connects a facility’s siloed operational systems to give guests seamless access to services via their smartphones, dramatically improving the fan experience at a venue, from ordering food and merchandise to watching replays and upgrading, buying or selling tickets, all in a single app on a smartphone. Now, together with Intel, we will provide even more immersive ways to engage with the biggest moments on the field from the comfort of their seat.
Our first mobile integration will deliver the Intel True View 5K immersive experience for NFL fans at Levi’s Stadium and U.S. Bank Stadium, making them feel like they are on the field and in the game.
Stay tuned for more exciting news from VenueNext and Intel ahead of the 2018-19 NFL season!
VENUENEXT JOINS EPIC’S APP ORCHARD TO GIVE HOSPITALS AND HEALTH SYSTEMS A BETTER MOBILE EXPERIENCE THAT BUILDS BRAND LOYALTY WITH PATIENTS
The good news keeps on comin’ for VenueNext as we expand more broadly into healthcare! We’re excited to announce that the VenueNext mobile platform is now available in Epic’s App Orchard, the health community’s app store for developers.
Our participation in the Epic App Orchard marketplace gives developers and Epic customers an all-in-one mobile solution which includes integration with Epic MyChart. VenueNext’s integration with the MyChart SDK provides customers a ready-made platform where they can incorporate other licensed third party applications like searching for a doctor, scheduling a visit, and telemedicine applications. An example of the power of VenueNext and MyChart - since deploying the VenueNext mobile platform, our premier healthcare customer, Saint Luke’s Health System, has increased mobile adoption of MyChart among its patients by 46 percent.
The VenueNext for Healthcare App
With the VenueNext mobile platform, hospitals can create a single digital front door for patients and guests to make their visit more convenient, improve customer service and build brand loyalty. By consolidating disparate health service applications, our platform provides a unified, simplified guest experience so health systems can focus on the evolving needs of their patients, guests and staff. Highlights from the app:
● Patients can log into a fully integrated, native version of MyChart to manage their health records, check labs, make appointments, communicate with their care team, and pay bills.
● "Couch-to-care" directions ensure patients make it to visits on time with no fear of getting lost. Driving directions help patients find the right parking lot, and blue-dot wayfinding expertly navigates them through the hospital to the department, lab or office. Mass transit directions and rideshare integration is also available to ease the transportation challenge.
● Mobile food ordering and delivery adds convenience for those that may have multiple visits scheduled throughout the day or may be waiting for a loved one.
● Licensed third party applications like searching for a doctor, visit scheduling and telemedicine applications can also be incorporated.
● Works with Epic 2017 and Epic 2018.
Organizations can access the VenueNext Your Health System app via: https://apporchard.epic.com/Gallery?id=697
More on how our app works for hospitals.
VENUENEXT TO DELIVER A SINGLE “DIGITAL FRONT DOOR” MOBILE EXPERIENCE FOR YALE NEW HAVEN HEALTH PATIENTS AND GUESTS
In October, we announced that our premier healthcare customer, Saint Luke’s Health System, successfully rolled out its new VenueNext-powered mobile app across its campuses and has seen some impressive early results.
This week, VenueNext continued our expansion into the healthcare industry with new customer Yale New Haven Health, the primary teaching hospital for the Yale School of Medicine. In an effort to improve overall patient access to its services, Lisa Stump, CIO of Yale New Haven Health, was tasked with “creating a single digital front door, aligning our web presence, and creating a single-access patient resource center.”
Yale New Haven selected VenueNext to consolidate its multiple mobile apps into a new, all-in-one app that will be deployed across all of its hospitals and ambulatory locations. Over the coming months, we’ll be working closely with Lisa and her team, as well as our important healthcare partners, to connect Yale New Haven patients and visitors to health services and information that support their care experience, including:
● Managing their personal health information through the Epic MyChart* patient portal
● Enabling online check-in and wait time transparency for affiliated urgent cares through Clockwise.MD by DocuTAP
● Providing real-time feedback via Humm
What's also impressive is that Yale New Haven is consolidating access to all of its applications to provide patients with the tools they need to become a partner in their care. By entering through this digital front door, patients can choose the tools that work best for them while discovering new ways to interact with their providers. According to Lisa: “the Medicare population is going to be very different from millennials. We are trying to create as much flexibility as we can.”
We’re grateful for the opportunity to work with Yale New Haven Health to create a more cohesive mobile app experience for its patients to make hospital visits less stressful. And we look forward to providing valuable data insights that can help the hospital improve its patient and guest satisfaction.
Stay tuned for more news coming soon from VenueNext’s healthcare team.
More on how our app works for hospitals.
CIO Spotlight: Saint Luke’s Debe Gash reveals how the right mobile presence builds loyalty and drives engagement
SAINT LUKE’S HEALTH SYSTEM LAUNCHES ‘MYSAINTLUKES’ MOBILE APP; PUTS PATIENTS, VISITORS AND EMPLOYEES IN THE DRIVER’S SEAT OF THEIR HOSPITAL EXPERIENCE
I’m thrilled to announce that Saint Luke’s Health System, our premier healthcare customer, today launched the new “mySaintLukes” mobile app to connect patients, visitors and employees to the hospital services and information they need, across all 10 Saint Luke’s campus locations plus hundreds of additional ambulatory locations.
Since we announced our partnership with Saint Luke’s earlier this year, we’ve integrated the hospital’s multiple mobile apps into mySaintLukes, a new single application that gives patients, visitors and employees instant access to important information and services, including:
● Personal health information through the Epic MyChart patient portal
● Telemedicine services with MDLIVE
● Centralized access to Saint Luke’s concierge services and billing
● Real-time online appointment booking via Zocdoc
● Turn-by-turn in-hospital wayfinding and notifications of special services via BLE-powered Aruba Beacons and the Meridian Location Services Platform from Aruba HPE
● Coming soon - Localytics in-app messaging, food, beverage and gift shop order ahead, and delivery services to rooms
Saint Luke’s is at the forefront of the healthcare industry starting to see stronger consumer demand for mobile access to medical records, doctor scheduling, telehealth services, and more. This demand will drive a shift toward connected health technologies, a market projected to hit $117 billion by 2020, and where 86% of clinicians say mobile apps will be central to patient health.
In addition to being a technology-forward hospital, CIO Debe Gash and her Saint Luke’s team had a vision to make visiting their locations as easy and convenient as possible. We’re so glad they adopted a mobile-first environment with VenueNext to make that a reality and put patients, visitors and employees in control of their health care. Saint Luke’s is a shining example for the healthcare industry and is already driving adoption of our technology in this market. We can’t wait to see what’s ahead as we expand further into healthcare.
MY SAINT LUKES APP AVAILABLE NOW
VENUENEXT IS EUROPE BOUND – NEW PARTNERSHIP WITH SHARED ACCESS BRINGS CONNECTED VENUE TECHNOLOGY TO ENHANCE EUROPEAN FAN EXPERIENCE
After three years of building momentum across venues, stadiums and hospitals in the U.S., I’m excited to announce that VenueNext is expanding to Europe. We’ve just signed a partnership with Shared Access, an independent owner and operator of shared wireless infrastructure, to bring our game-changing platform to venues across Europe.
After more than a year of looking at the European market, we’ve found the right partner in Shared Access. Beyond developing and installing the VenueNext platform, Shared Access will work with site and venue owners at European stadiums, masts, shopping centers, tunnels, and airports, to invest in the acquisition, design and support of shared wireless communication infrastructures.
From Ian Wright, former Arsenal and English professional football player: “Shared Access and VenueNext will deliver connectivity to fans and clubs that is essential to keeping fans engaged, especially the growing youth market, which improves the overall user experience and also boosts revenues for clubs.”
We look forward to working with Shared Access to enhance the European fan experience, as well as provide valuable data insights for venue owners to increase revenue and improve business efficiencies.
Stay tuned for more news to come out of Europe!
We’re thrilled to announce our newest NBA customer, the Charlotte Hornets. Hornets Sports & Entertainment will implement the VenueNext platform and deliver an all new Hornets fan mobile app that will launch at Spectrum Center in October for the 2017 - 2018 season. The new app will truly be an all-in-one mobile experience - Hornets fans will be able to conveniently access ticketing and payments, as well as food, beverage and retail ordering, right from their phones. They can also use the app during or between games as their main source of real-time scoring and stats, as well as team news and social media.
From Hornets Sports & Entertainment’s President & COO Fred Whitfield: “We look forward to introducing our fans to the increased mobile capabilities provided by VenueNext. We are constantly looking for ways to enhance the guest experience at Spectrum Center and the VenueNext platform offers us a significant change in technology. With these upgrades, our visitors can use their phone to not only enter the arena, but also to order and pay for concessions and retail. They don’t even need to bring their wallets.”
While additional features are expected to be added during the season, one perk that Fred and his team are particularly excited to bring to fans by the home opener is mobile ticketing - before the game, fans will be able to use the VenueNext app to purchase tickets and transfer them to others, as well as simply scan their phone to enter the arena on game day. Inside the arena, patrons can spend more time watching the game and less time in concession and merchandise lines.
Fans will also be able to purchase Hornets VIP experiences. Previously limited to groups and select clients, now more fans can be on the court with the team during the national anthem or high-five players as they come out of the tunnel for warmups.
While the experience that VenueNext and the Hornets will bring to fans will be second to none, we also look forward to the benefits for Hornet Sports & Entertainment, including gaining real-time, valuable data insights that can help the organization make more informed operational decisions to both maximize profits across the board and delight fans.