In October, we announced that our premier healthcare customer, Saint Luke’s Health System, successfully rolled out its new VenueNext-powered mobile app across its campuses and has seen some impressive early results.
This week, VenueNext continued our expansion into the healthcare industry with new customer Yale New Haven Health, the primary teaching hospital for the Yale School of Medicine. In an effort to improve overall patient access to its services, Lisa Stump, CIO of Yale New Haven Health, was tasked with “creating a single digital front door, aligning our web presence, and creating a single-access patient resource center.”
Yale New Haven selected VenueNext to consolidate its multiple mobile apps into a new, all-in-one app that will be deployed across all of its hospitals and ambulatory locations. Over the coming months, we’ll be working closely with Lisa and her team, as well as our important healthcare partners, to connect Yale New Haven patients and visitors to health services and information that support their care experience, including:
● Managing their personal health information through the Epic MyChart* patient portal
● Enabling online check-in and wait time transparency for affiliated urgent cares through Clockwise.MD by DocuTAP
● Providing real-time feedback via Humm
What's also impressive is that Yale New Haven is consolidating access to all of its applications to provide patients with the tools they need to become a partner in their care. By entering through this digital front door, patients can choose the tools that work best for them while discovering new ways to interact with their providers. According to Lisa: “the Medicare population is going to be very different from millennials. We are trying to create as much flexibility as we can.”
We’re grateful for the opportunity to work with Yale New Haven Health to create a more cohesive mobile app experience for its patients to make hospital visits less stressful. And we look forward to providing valuable data insights that can help the hospital improve its patient and guest satisfaction.
Stay tuned for more news coming soon from VenueNext’s healthcare team.
More on how our app works for hospitals.