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As the healthcare industry sees stronger consumer demand for mobile access to important information and services, investments in patient satisfaction and engagement are becoming more prevalent. VenueNext is working with Yale New Haven Health to integrate the hospital’s multiple mobile apps into a new single app, which will connect consumers, patients and visitors to health system services and information they need to support their care experience. This article examines the challenges that Yale New Haven Health faced, the unique solution it found in VenueNext, and expected results after launch.

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