As a NOC Engineer at VenueNext, you will provide direct support to VenueNext's Enterprise Network Operations Center. You will be on the front lines, resolving problems and issues with backend services, mobile clients, third-party integration partners, or on-site networks. Gain experience in infrastructure problem solving and work with a team of experts to provide quality solutions and drive customer satisfaction.
This role is based in downtown Orlando, FL, with primary working hours from 2pm to 10pm EDT, and select weekend shifts. NOC operations may require 24/7 support, not to exceed 40 hours per week.
Act as a primary interface to external business users for all IT support issues.
Record and triage incoming client requests and monitor system alert notifications.
Perform access management activities and conduct patch/remediation efforts.
Troubleshoot and resolve software, hardware, security, and network issues via defined runbooks and standards.
Escalate unresolved issues to senior engineers in a timely manner.
Prioritize documentation and solution sharing as you map out unique customer solutions and make improvements.
Demonstrate sensitivity to accuracy, timeliness, and professionalism throughout support.
Isolate root causes for issues based on known data flows and service integrations.
Extend personal capabilities through training, reading, and technical project work.
Proficient in at least one programming/scripting language.
Proven experience with Linux server administration and monitoring alert management.
Experience with customer issue resolutions and supporting enterprise IT environments.
Strong independent work ethic and ability to manage multiple priorities in a fast-paced environment; comfortable making recommendations for system improvement.
Experience with Linux server configuration, administration, and monitoring.
Exposure to AWS and related orchestration tools.
Familiarity with automation for streamlining repetitive tasks to increase efficiency.
Knowledge of infrastructure and operations cloud-based services (e.g. New Relic, Rollbar, PagerDuty, Slack, and more).
Professional verbal and written communication skills; comfort presenting to groups.
Detail-oriented in following procedures and documenting steps taken to resolve issues.
Self-motivated in acquiring knowledge and skills intended to enhance effectiveness.
Technical education (Comp Sci preferred) or equivalent work experience
Competitive compensation package including salary, flexible hours, equity, medical, dental, vision benefits and 401K.
To apply, please send your resume and cover letter to firstname.lastname@example.org